It's funny reading Yelp reviews on Keith Holland. They're either 5 star STELLAR reviews, or scathing rants!! Mostly stellar, though.
When I was first researching luthiers, I came across Keith Holland and his 1-star reviews. It turns out there was an Ibanez user who brought his guitar into the store, wasn't happy about the work done, and became belligerent and had to be asked to leave. Ended up posting and spewing all over the net slamming KH - then had to go back and retract/edit quite a bit of what was said. That's just one person, though - and granted, not everyone will like Keith's work (if you read my review, I was initially not impressed/worried, until he gave me a "lesson" on my too-hard strumming), and then there are off-days, you know?
Gosh, re-reading what I wrote, I sound like I'm making excuses for Keith. I promise I'm not. I'm not so star-stricken as to not see problems when there is one. Really!
And adorshki, I probably hadn't mentioned having work done by KH before, or if I did, it might've just been in passing.