GardMan
Enlightened Member
About a month ago, I posted some positive comments re: my G7th Heritage capo in this thread started by Tommym...
Wouldn't you know it... shortly after I posted those comments, I started having issues with my Heritage capo. I first noticed that I seemed to be having to tighten it down more to eliminate buzzing on the 4th and 5th strings... this might have been getting subtly worse over time, and I hadn't paid much attention until... a week ago at my Thursday night jam, as I was trying to tighten the capo down to stop a persistent buzz, the adjustment knob popped off the back of the capo! Oops! I have an old Shubb that lives in my guitar case, so used that the rest of the evening...
The next day, I was able to pop the knob back on, but it felt rough when trying to adjust the capo, and I couldn't get rid of the persistent buzz on strings 4 &5, as if the capo wasn't fretting them properly. The knob was also noticeably crooked on the capo... as you might see in the pics that follow.
I had never registered the capo on-line, and didn't have the receipt because it was a Christmas gift from my wife in 2016. But, over the labor day weekend, I contacted G7th about my issue via their website... I gave the SN and my wife's name (she had purchased direct from G7th), and hoped they would be able to look it up in their sales record, and I would be able to sent it in for repair under warranty.
Labor day Monday I rec'd an e-mail from Simon Campling at G7th, asking for a shipping address so he could send me a new, replacement capo. Simon told me that my original Heritage, SN 0388, was one of the "earliest," which used a gel-based compound in the A.R.T. ("Adaptive Radius Technology") pad, and that newer Heritage capos used "mechanical" A.R.T.
My replacement capo shipped by post from the U.K. on Tuesday, and I received it the following Wednesday. I used the new Heritage capo and jam Thursday night, and every day since, and am very happy with it.. .I'd like to publically thank Simon at G7th for his great customer service!
When comparing the new vs old capo, I noticed another minor tweak to the design, so thought I would take some pics (not the best... under fluorescent lights, no flash) to highlight the differences. Here's a comparison shot of one of my old Shubbs (L) the "old" Heritage (middle), and new Heritage (right):
and another with just the two Heritage capos (old on left, new on right)
You can see that the new adjustment knob is wider in diameter, and squatter/shorter. I find the new knob noticeable easier to adjust with thumb and forefinger, and it has a "lower" profile on the back of the guitar neck. The first pic also shows the smaller profile of the Heritage capo above the frets.:
I never really found the knob to be a hindrance when playing, but the re-designed knob should be even less noticeable.
Here's a shot from the front (Top to bottom: Shubb, old Heritage, new Heritage):
Wouldn't you know it... shortly after I posted those comments, I started having issues with my Heritage capo. I first noticed that I seemed to be having to tighten it down more to eliminate buzzing on the 4th and 5th strings... this might have been getting subtly worse over time, and I hadn't paid much attention until... a week ago at my Thursday night jam, as I was trying to tighten the capo down to stop a persistent buzz, the adjustment knob popped off the back of the capo! Oops! I have an old Shubb that lives in my guitar case, so used that the rest of the evening...
The next day, I was able to pop the knob back on, but it felt rough when trying to adjust the capo, and I couldn't get rid of the persistent buzz on strings 4 &5, as if the capo wasn't fretting them properly. The knob was also noticeably crooked on the capo... as you might see in the pics that follow.
I had never registered the capo on-line, and didn't have the receipt because it was a Christmas gift from my wife in 2016. But, over the labor day weekend, I contacted G7th about my issue via their website... I gave the SN and my wife's name (she had purchased direct from G7th), and hoped they would be able to look it up in their sales record, and I would be able to sent it in for repair under warranty.
Labor day Monday I rec'd an e-mail from Simon Campling at G7th, asking for a shipping address so he could send me a new, replacement capo. Simon told me that my original Heritage, SN 0388, was one of the "earliest," which used a gel-based compound in the A.R.T. ("Adaptive Radius Technology") pad, and that newer Heritage capos used "mechanical" A.R.T.
My replacement capo shipped by post from the U.K. on Tuesday, and I received it the following Wednesday. I used the new Heritage capo and jam Thursday night, and every day since, and am very happy with it.. .I'd like to publically thank Simon at G7th for his great customer service!
When comparing the new vs old capo, I noticed another minor tweak to the design, so thought I would take some pics (not the best... under fluorescent lights, no flash) to highlight the differences. Here's a comparison shot of one of my old Shubbs (L) the "old" Heritage (middle), and new Heritage (right):
and another with just the two Heritage capos (old on left, new on right)
You can see that the new adjustment knob is wider in diameter, and squatter/shorter. I find the new knob noticeable easier to adjust with thumb and forefinger, and it has a "lower" profile on the back of the guitar neck. The first pic also shows the smaller profile of the Heritage capo above the frets.:
I never really found the knob to be a hindrance when playing, but the re-designed knob should be even less noticeable.
Here's a shot from the front (Top to bottom: Shubb, old Heritage, new Heritage):
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