Between a hectic schedule with limited time on LTG and desire to wait until my repairs were completed, I am now posting about my recent excellent experiece with the Fender Service Center in Nashville.
I own 2 Corona Guilds - a D-50 and a JF12-30. Both were purchased new from out of area web/e-bay dealers in 2003 and 2005 respectively. Both had no issues some Corona Guild owners experienced (checking, etc.)
About a year ago, I noticed the action was a little too low on the D-50. Careful observation showed a slight crack in the bridge. I brought it to my local NJ contract service center and they had to ship it to Nashville as the cost of the repair was beyond the contractor's limit. It took almost 6 months, but, wow, my D-50 has been absolutely perfect ever since.
While the D-50 was out for repair, I noticed the opposite effect on my JF12-30. The action was a little higher, and when I looked at the bridge, the bottom was rising slightly leaving a fraction of an inch of space between the bridge and the top. So when I picked up my D-50, I dropped off my JF12-30. Again, the cost of the repair was beyond the contractor's limit, so it was shipped to Nashville. This time, it took about 3 months - and I have another perfect Guild. In both instances, I paid nothing - no shipping, etc. As I had valid receipts from both dealers, free warranty service was not questioned.
About 7 years ago, I had two other experiences with warranty repairs for guitars from other manufacturers (Gibson and Larrivee). In both situations (which were also new purchases from web dealers), I was instructed to ship the guitars directly at my expense. All ended well as the Larrivee was repaired expertly and the Gibson was replaced with a better model.
I own 2 Corona Guilds - a D-50 and a JF12-30. Both were purchased new from out of area web/e-bay dealers in 2003 and 2005 respectively. Both had no issues some Corona Guild owners experienced (checking, etc.)
About a year ago, I noticed the action was a little too low on the D-50. Careful observation showed a slight crack in the bridge. I brought it to my local NJ contract service center and they had to ship it to Nashville as the cost of the repair was beyond the contractor's limit. It took almost 6 months, but, wow, my D-50 has been absolutely perfect ever since.
While the D-50 was out for repair, I noticed the opposite effect on my JF12-30. The action was a little higher, and when I looked at the bridge, the bottom was rising slightly leaving a fraction of an inch of space between the bridge and the top. So when I picked up my D-50, I dropped off my JF12-30. Again, the cost of the repair was beyond the contractor's limit, so it was shipped to Nashville. This time, it took about 3 months - and I have another perfect Guild. In both instances, I paid nothing - no shipping, etc. As I had valid receipts from both dealers, free warranty service was not questioned.
About 7 years ago, I had two other experiences with warranty repairs for guitars from other manufacturers (Gibson and Larrivee). In both situations (which were also new purchases from web dealers), I was instructed to ship the guitars directly at my expense. All ended well as the Larrivee was repaired expertly and the Gibson was replaced with a better model.
This has been unsettling to me as the D50 was my primary gigging and recording guitar. I absolutely cannot wait to get it back. The D50 is the only acoustic that I have ever played, where I immediately bonded with the neck shape.