Replaced nut--gloss over nut issue HELP

[bluepen]

I just had a new nut cut for my new D-50 to increase string spacing. I'm very happy with the improved playability, but very distressed over the aesthetic result (see photos below). The work was done by a respected Guild dealer and experienced repairperson (not by some teenage lackie at a big box guitar store). I was unfortunately (and foolishly) in a hurry when I picked the guitar up, so I didn't closely inspect the work. Upon discovery, at home, I was quite upset. The dealer claims that this is nearly unavoidable because Guild glooses over the factory nut with a thick coating.

He (and obviously I) wish that Guild didn't do this...but I'm wondering if anyone else had this problem. Shouldn't an experienced repair person be able to do a better job????

http://img248.imageshack.us/img248/7431 ... tlower.jpg

http://img15.imageshack.us/img15/6100/guildnutupper.jpg

These are the best photos I could get. Note the sloppy scoring on the edges of the nut.

Input is greatly appreciated.

 

[solenoid lopez]

Ouch! I'm no luthier but I would have thought that if the guy that did it had scored through the finish with a sharp blade first before tapping out the nut then it wouldn't have chipped out like that. I'm sure that it could be dropped filled with lacquer and made good though.

 

[jgwoods]

The repair guy should have told you in advance about possible cosmetic issues- they are indeed likely to happen when doing nut work where the finish is over the nut.
My guy warned me ahead, then did a pretty good job- not perfect, but as I look at many old guitars I always see some cosmetic issues around the nut because so many guitars have work done there.
If you paid a lot you should expect a real neat job. If you paid a little you should still expect a workmanlike job, but the cosmetics might be an issue.

 

[bluepen]

I agree. This is a bit extreme, but I liken this to taking a new car in for the replacement of a headlight and picking it up with chips in the paint around the new headlight...

 

[dapmdave]

Take it back and complain a bit, my friend. It seems like something that can be corrected, and it should be corrected.

You are the paying customer, and you have a right to expect professional work.

Dave

 

[Graham]

Take it back and complain a bit, my friend. It seems like something that can be corrected, and it should be corrected.

You are the paying customer, and you have a right to expect professional work.

Dave

I agree with Dave.

It will always bother you unless you can get some kind of repair/retribution. They, as a dealer should want you to be happy as well.