West R Lee
Venerated Member
You may have mentioned this earlier in the thread Jazz, but was the box damaged at all on the headstock end? Any holes, any wrinkles...big creases?
West
West
Found a D100C!
- Thread starter jazzmang
- Start date
What a shame , Jazzy 
(collective groan from all LTG'ers) That really sucks. UPS has a really poor track record around here.
The good news is, it looks like it can be repaired. Neck reset probably and inject glue into the neck crack & clamp it, then they can re-finish so you'll never see it.
Meanwhile, try and maintain your cool with OOPS (UPS), maybe they'll give you the $$ and let you keep the guitar like they did with me (they said "We don't need a broken guitar".)
(collective groan from all LTG'ers) That really sucks. UPS has a really poor track record around here.The good news is, it looks like it can be repaired. Neck reset probably and inject glue into the neck crack & clamp it, then they can re-finish so you'll never see it.
Meanwhile, try and maintain your cool with OOPS (UPS), maybe they'll give you the $$ and let you keep the guitar like they did with me (they said "We don't need a broken guitar".)
No damage at all to the box... Must've dropped flat down from a conveyor a few feet up!West R Lee said:
Yea, it does look repairable. I've been looking at Pat DiBurro's work and it seems solid. I think thats where its gonna end up going.
Also, when putting in the claim, I claimed that the guitar was heavily damaged, but repairable. If you claim that your item was destroyed, it is my understanding that UPS doesn't allow you to keep it. If you claim repair costs, you get to keep it and get it fixed.
Jazz,
I think Pat is up my way... If you need any help with transportation, give a holla. I can't go too too far, but maybe we LTGers can hand-deliver this for you chaining it up the east coast?
Anyway, I'm still nauseated.
I think Pat is up my way... If you need any help with transportation, give a holla. I can't go too too far, but maybe we LTGers can hand-deliver this for you chaining it up the east coast?
Anyway, I'm still nauseated.
What? No additional damages for suffering psychological pain and anguish? :roll:
Years ago I worked for a construction laser manufacturer, back when we were still using glass helium-neon laser tubes in our equipment. Any tool that was shipped back for repairs UPS was automatically non-warranty - the tubes were always broken...
Years ago I worked for a construction laser manufacturer, back when we were still using glass helium-neon laser tubes in our equipment. Any tool that was shipped back for repairs UPS was automatically non-warranty - the tubes were always broken...
geoguy
Senior Member
Help educate the rest of us . . . was the string tension relieved before shipping? Was there room inside the case for more padding around the neck, headstock, or body to help cushion the instrument?
I've received four guitars that were shipped by UPS, & none had any damage . . . sorry for your troubles.
I've received four guitars that were shipped by UPS, & none had any damage . . . sorry for your troubles.
String tension was relieved a bit but was not totally loose, headstock had some padding underneath it (would have liked to see more, but it may have compressed along the way). The case was snugly in the box and was padded from all 4 sides.
Update: UPS called and wanted to take the guitar for inspection. I told them no way and said that I wouldn't allow them to touch it ever again. The lady then agreed to let me submit my claim damages online. I had to take a bunch of pictures of the box, packing material, etc... and send it over.
She said she'd look it over and get back to me with any more questions, etc...
Lets hope for the best!
She said she'd look it over and get back to me with any more questions, etc...
Lets hope for the best!
krysh
Guildarist in the mod squad
sorry to hear this.
I hope everything will work out fine.
I hope everything will work out fine.
I... HATE... UPS.
UPS decided to deny my claim. To say that I am livid is an understatement. I have been calling the crap out of their call center trying to get more information. What I'd like to ask you all to do is to NEVER ship with UPS again with anything you value.
Their claims process is a joke. The recipient has NO say in anything that happens. If you ship your product from a UPS location, that location becomes the official shipper and all correspondence must be done through them. Good luck getting them to vouch for you to their corporate claims office above them.
Did you know that you cannot talk to anyone who could ever make a decision on your claims case? If I wanted to simply give them more information, I can't.
The claim was denied because they stated they saw no external damage to the box. If you drop a heavy box flat down onto its largest side (50"x20") from a few feet up, it will not damage the box, but the contents will be subjected to a huge impact force! UPS has destroyed two incredible guitars... and thats out of a total of 2 guitars that have been shipped by them. They're batting 1.000! :!:
The whole fiasco has been awful and I wish UPS a swift and speedy death.
What a bunch of idiots.
UPS decided to deny my claim. To say that I am livid is an understatement. I have been calling the crap out of their call center trying to get more information. What I'd like to ask you all to do is to NEVER ship with UPS again with anything you value.
Their claims process is a joke. The recipient has NO say in anything that happens. If you ship your product from a UPS location, that location becomes the official shipper and all correspondence must be done through them. Good luck getting them to vouch for you to their corporate claims office above them.
Did you know that you cannot talk to anyone who could ever make a decision on your claims case? If I wanted to simply give them more information, I can't.
The claim was denied because they stated they saw no external damage to the box. If you drop a heavy box flat down onto its largest side (50"x20") from a few feet up, it will not damage the box, but the contents will be subjected to a huge impact force! UPS has destroyed two incredible guitars... and thats out of a total of 2 guitars that have been shipped by them. They're batting 1.000! :!:
The whole fiasco has been awful and I wish UPS a swift and speedy death.
What a bunch of idiots.
stclrob
Member
Urge to kill rising.... :evil:jazzmang said:
West R Lee
Venerated Member
jazzmang said:
I'm so sorry Jazzy, man I feel for ya brother. Shipping may be the only field in which the Federal government beats private enterprise...............I will ONLY use the United States Postal Service since they've handled my last 3 shippings so well.
The D100 is worth saving, even if you have to fork out some bucks......I wish you luck.
West
West R Lee
Venerated Member
I'm trying to imagine how USPS would have handled this. First of all, I don't think they'd have dropped it......I write or tag FRAGILE all over mine. Then in the instance they damaged it, I think there would have really been no question and would have cut you a check for the full insured amount. If I had to come up with one complaint about USPS, it would be that they take their time.......they don't get in a hurry, and your package is difficult to track. I can live with those drawbacks though, and price...........bout 1/4 the cost on some shipping with USPS.
Last year, I shipped Coastie a guitar from Texas to New Zealand. First getting estimates from UPS and FEDEX..................................those estimates ranged from $600-$650 : :shock: :shock: :shock: ! John Kidder then recommended USPS.................$127......insured for way more than the value. Arrived without a scratch on the other side of the world. Took 'em a while though. They're great.
West
Last year, I shipped Coastie a guitar from Texas to New Zealand. First getting estimates from UPS and FEDEX..................................those estimates ranged from $600-$650 : :shock: :shock: :shock: ! John Kidder then recommended USPS.................$127......insured for way more than the value. Arrived without a scratch on the other side of the world. Took 'em a while though. They're great.
West
jazzmang said:
You should remember them that they damaged a historically important guitar that wasn't produced in large numbers. Basically it's liek they damaged a Stradivari and they denied the problem. I don't think it's a matter of moeny, well not that much, if my CV-2C gets damaged adn I get the refund, fair enough, but a D-100 is another story.
Anyway I've seen the pics and I think you can repair the instrument, I had a neck damage on my RR1 because it slipped, same thing without the complete dettachment of the fretboard, but my luthier was able to repair it and now it's invisible.
Good luck, really.
john_kidder
Senior Member
jazzmang said:
It's easy to snap the neck/headstock from whiplash if the box/case/guitar is subjected to a sudden shock like a fall or even a whack against the back of a container, unless the headstock is tightly packed within the case compartment. This I've learned from various conversations on this board and advice from such experts as frets.com and archtop.com.
I tell shippers, every time, to put a bunch of wadded paper or an old t-shirt into the bottom of the headstock compartment and then do it again on top so that the neck is held firmly onto the case support and the headstock can't move at all. I do the same when I travel with a guitar.
Hopefully this is coming to a close.
Here is some very important information for EVERYONE who ships guitars.
My findings:
1) When a proper shipping box is made, it always has a box strength rating certification on it. No exceptions. I have verified this fact with all the other boxes I've gotten... they all have the certification label on them. Following the guidelines pointed out here (http://www.ups.com/packaging/guidelines?loc=en_US) is a requirement for insurance claims. Using an unrated box or improperly packing the item within the box means that UPS cannot insure the package. The UPS rep was very knowledgable and detailed and gave me many UPS website links that show what boxes need to be used, the proper strength ratings, how the item should be packed, etc... Ultimately though, the circumstances in which this guitar became damaged cannot be insured against when UPS's shipping guidelines are not followed, per the insurance coverage terms.
2) The guitar was not sufficiently padded inside of its case. See references here (http://www.gruhn.com/features/packing/) and here (http://www.frets.com/FRETSPages/Musician/GenMaint/Packing/packing1.html). When this one was shipped, there was little to no padding on the inside of the case, which ultimately allowed the damage to occur to the guitar. Had the headstock been fully padded so that no movement would have occured, the neck could not have flexed enough to break away from the body.
Here's an important point: UPS did what they could but they can not be expected to insure something that wasn't packed and padded correctly. The UPS Store is fully insured IF AND ONLY IF you have them package the guitar for you completely. Meaning they have to pack the guitar, use one of their certified boxes and cushion and seal the box for you for it to be covered in full. If you brought in a box that was uncertified only to have them ship it, and if they had no part in the packaging procedure at all, they waive all responsibility.
So in my particular case, I gave the seller 2 choices... and I quote the email.
We'll see what happens.
Here is some very important information for EVERYONE who ships guitars.
My findings:
1) When a proper shipping box is made, it always has a box strength rating certification on it. No exceptions. I have verified this fact with all the other boxes I've gotten... they all have the certification label on them. Following the guidelines pointed out here (http://www.ups.com/packaging/guidelines?loc=en_US) is a requirement for insurance claims. Using an unrated box or improperly packing the item within the box means that UPS cannot insure the package. The UPS rep was very knowledgable and detailed and gave me many UPS website links that show what boxes need to be used, the proper strength ratings, how the item should be packed, etc... Ultimately though, the circumstances in which this guitar became damaged cannot be insured against when UPS's shipping guidelines are not followed, per the insurance coverage terms.
2) The guitar was not sufficiently padded inside of its case. See references here (http://www.gruhn.com/features/packing/) and here (http://www.frets.com/FRETSPages/Musician/GenMaint/Packing/packing1.html). When this one was shipped, there was little to no padding on the inside of the case, which ultimately allowed the damage to occur to the guitar. Had the headstock been fully padded so that no movement would have occured, the neck could not have flexed enough to break away from the body.
Here's an important point: UPS did what they could but they can not be expected to insure something that wasn't packed and padded correctly. The UPS Store is fully insured IF AND ONLY IF you have them package the guitar for you completely. Meaning they have to pack the guitar, use one of their certified boxes and cushion and seal the box for you for it to be covered in full. If you brought in a box that was uncertified only to have them ship it, and if they had no part in the packaging procedure at all, they waive all responsibility.
So in my particular case, I gave the seller 2 choices... and I quote the email.
We'll see what happens.
Jazz,
Well, it does sound like this will come to an end for you soon. Best of luck. I am a little confused though.. I thought it was the seller (shipper) who has to file claims with these guys when things go awry. In any case, I suspect the seller will probably call/email you and negotiate.
Anyway, the offer still stands regarding hand-shuttling the guitar around up here in New England if you need me.
Well, it does sound like this will come to an end for you soon. Best of luck. I am a little confused though.. I thought it was the seller (shipper) who has to file claims with these guys when things go awry. In any case, I suspect the seller will probably call/email you and negotiate.
Anyway, the offer still stands regarding hand-shuttling the guitar around up here in New England if you need me.