West R Lee
Venerated Member
You may have mentioned this earlier in the thread Jazz, but was the box damaged at all on the headstock end? Any holes, any wrinkles...big creases?
West
West
No damage at all to the box... Must've dropped flat down from a conveyor a few feet up!West R Lee said:You may have mentioned this earlier in the thread Jazz, but was the box damaged at all on the headstock end? Any holes, any wrinkles...big creases?
West
Urge to kill rising.... :evil:jazzmang said:I... HATE... UPS.
UPS decided to deny my claim. To say that I am livid is an understatement. I have been calling the crap out of their call center trying to get more information. What I'd like to ask you all to do is to NEVER ship with UPS again with anything you value.
Their claims process is a joke. The recipient has NO say in anything that happens. If you ship your product from a UPS location, that location becomes the official shipper and all correspondence must be done through them. Good luck getting them to vouch for you to their corporate claims office above them.
Did you know that you cannot talk to anyone who could ever make a decision on your claims case? If I wanted to simply give them more information, I can't.
The claim was denied because they stated they saw no external damage to the box. If you drop a heavy box flat down onto its largest side (50"x20") from a few feet up, it will not damage the box, but the contents will be subjected to a huge impact force! UPS has destroyed two incredible guitars... and thats out of a total of 2 guitars that have been shipped by them. They're batting 1.000! :!:
The whole fiasco has been awful and I wish UPS a swift and speedy death.
What a bunch of idiots.
jazzmang said:I... HATE... UPS.
UPS decided to deny my claim. To say that I am livid is an understatement. I have been calling the crap out of their call center trying to get more information. What I'd like to ask you all to do is to NEVER ship with UPS again with anything you value.
Their claims process is a joke. The recipient has NO say in anything that happens. If you ship your product from a UPS location, that location becomes the official shipper and all correspondence must be done through them. Good luck getting them to vouch for you to their corporate claims office above them.
Did you know that you cannot talk to anyone who could ever make a decision on your claims case? If I wanted to simply give them more information, I can't.
The claim was denied because they stated they saw no external damage to the box. If you drop a heavy box flat down onto its largest side (50"x20") from a few feet up, it will not damage the box, but the contents will be subjected to a huge impact force! UPS has destroyed two incredible guitars... and thats out of a total of 2 guitars that have been shipped by them. They're batting 1.000! :!:
The whole fiasco has been awful and I wish UPS a swift and speedy death.
What a bunch of idiots.
+1. There are only a couple people here who haven't been hosed by UPS .... yet.West R Lee said:.... Shipping may be the only field in which the Federal government beats private enterprise...............I will ONLY use the United States Postal Service since they've handled my last 3 shippings so well.
jazzmang said:Just sent a strongly-worded letter directly to the inbox of the top 7 VPs of UPS.
We'll see what happens.
jazzmang said:String tension was relieved a bit but was not totally loose, headstock had some padding underneath it (would have liked to see more, but it may have compressed along the way). The case was snugly in the box and was padded from all 4 sides.
Here are the valid options that I see.
1) I return the guitar to you, and you refund me in full for it, including the initial shipping cost and the shipping cost to get it back to you. Forget the 12 hours that I lost on this which was worth quite a bit of sanity and money because at this point, I just want to get this issue resolved. In an ideal world, I should probably keep a few hundred bucks of this for the time I've wasted on it.
2) I take the guitar in for an estimate for a full, seamless repair. Once this estimate is provided to me, you reimburse me for this amount by issuing a partial refund through PayPal.
The reality is that either way you go, you have to get the guitar repaired. While I like the guitar, it is completely useless at this point, as the neck is physically separating from the body. Option #2 is what I'd prefer, but of course if you'd like the guitar back, I would comply.
I'm sorry it has to come to this, but I've done my homework on this one and there's nothing more to be done. UPS has clear guidelines posted online. These guidelines weren't followed so UPS can't insure it. Additionally, the guitar wasn't padded inside of its case properly either, so its no wonder it got damaged. It sucks, but this is reality of the situation.
Anyways, let me know if you have any questions or concerns, but at this point, I only see these two options as valid solutions to the problem.